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Lucca

$304.00
$304.00
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Size  | 35

PRODUCT MANUAL – USE AND MAINTENANCE OF FOOTWEAR AND CLOTHINGFootwear, being made of a natural composition (leather), may present marks typical of the skin such as stretch marks, scars, veins, tone degradations and other characteristics that are due to its natural origin and authenticity. Likewise, there may be variations in textures, types of leather, silhouettes, lasts or other aspects that cannot be seen in the images or in the product descriptions published on www.inmaculadavj.com LEATHER MAINTENANCE AND CARE Do not store shoes in humid places in order to avoid mold and stains. Keep them away from rough surfaces that can scratch them. Use special leather care products, do not clean them with water. Keep the leather hydrated (Essential cream or conditioner), leather is a skin that must be hydrated to prevent it from drying out or cracking. Clean them frequently and prevent dust or dirt from accumulating, as their color may change. Dry immediately with a slightly damp cloth if they get wet due to rain or another cause (do not use a hair dryer, they should be dried outdoors in a covered place.) Use waterproofing products regularly. Do not use products with solvents and / or abrasives.Do not wash.Do not tumble dry.Do not expose to sunlight or near heat sources.MAINTENANCE AND CARE OF CLOTHESThe beauty of our garments is in the delicacy of the fabric, be careful when dressing, removing jewelry or objects that could get tangled.Always check the recommended washing labels.DO NOT wash your clothes every time you wear them. Overwashing tends to damage clothes faster.Jeans, dyed clothes or black garments may fade, they should be washed with cold water and a little baking soda or salt. Never scrub if it gets dirty, put Varsol in a spray bottle and apply to the affected area, when it dries you should wash the entire garment. (never scrub the area)Do not wring out.Do not expose to the sun to avoid damage.Delicate clothing should be washed by hand, always with mild soap and cold water.Read the special care that each particular item may require, which can be found on the labels of each garment.Do not store clothes in damp places.Before washing, separate clothes by color. Do not hang knitwear, ponchos, and other knitwear to prevent them from becoming deformed.Hang shirts with the top button closed to avoid damaging the collar.Details such as tassels, appliqués, or leather buttons should be covered in aluminum foil before washing. WARRANTY POLICYIn accordance with article 27 of Law 1480 of 2011, the presentation of the invoice will not be a condition for making the warranty effective; However, in accordance with article 2 of Decree 735 of 2013, it will be mandatory for the consumer to inform the date of purchase. Warranty Term The warranty term will be: three (3) months for footwear and one (1) month for clothing, counted from the delivery of the product and will cover defects regarding the quality, suitability, and good condition of the products. As a general rule, the warranty includes completely free repair of defects in the product, as well as its transportation if necessary. The consumer may directly request the exchange of the good or the refund of the money, when the good cannot be repaired. In the event that it is repairable, only in the event of a repeat failure, taking into account the nature of the good and the characteristics of the defect, may a new repair be requested, the exchange of the good for another of the same kind with similar characteristics, which in no case may be inferior to those of the product that gave rise to the guarantee or the return of the money. The term of the guarantee will be suspended while the consumer is deprived of the use of the product on the occasion of the effectiveness of the guarantee. If the total change of the product for another occurs, the term of guarantee will begin to run again in its entirety from the moment of replacement. Exemption from the Guarantee LiabilityValentina Jaramillo Inmaculada S.A.S, will be exonerated from the liability arising from the guarantee when it is proven that the defect comes from:Force majeure or fortuitous eventThe act of a third partyDamage or stains caused by misuse and/or inadequate maintenance of the product (blows, frequent friction, tears, burns, holes, use and/or contact, in washing or other event, accidentally or intentionally, with non-recommended chemicals. The presence of veins, wrinkles and natural marks on the leather. The normal wear and tear of the uppers, soles and color. Wrinkles caused by bending of the instep. Maintenance and/or handling by persons other than Valentina Jaramillo Inmaculada S.A. Subjecting the product to a last process due to dissatisfaction with the size or design. The consumer not complying with the instructions manual for use and maintenance.

SHIPPING POLICY AND DELIVERY TIMES Valentina Jaramillo Inmaculada S.A.S, will ensure that the delivery of the goods is actually made to the address indicated by the consumer, as long as the merchandise transport companies (Envía, Servientrega, Coordinadora, Inter Rapidísimo, Dhl, or Fedex) have coverage at the consumer's address. Shipments are not made to transport offices, air boxes, post office boxes, public places, or addresses that do not agree with an official nomenclature or are outside the urban area. The estimated delivery time of the products is approximately between 2 to 5 business days for the cities of Bogotá and Manizales, 3 to 8 business days for the cities of Medellín, Cali, Pereira, Armenia, Barranquilla, Cartagena and Santa Marta and up to 10 business days for other destinations. On special dates (Christmas, Mother's Day, Black Friday, VAT-free day) delays may occur due to the volume Shipping has a standard cost that is published on the website and will be free when the purchase exceeds the amounts established in said medium, with the consumer having to choose the free shipping option manually. Please note that if you make the purchase on a non-business day (Saturday, Sunday or holiday, it must start counting from the following business day) the delivery promise mentioned here is fulfilled as long as there are no problems that affect the transport operation at a national level such as landslides, strikes, terrorist attacks, and/or address changes requested by the customer, etc. Delivery times begin to count from the confirmation of payment. For payments by credit card and using the PSE button, the payment platform must approve the transaction according to the analysis of the data, which may take up to one business day. At the time of approval of the payment of your order, you will receive an email with the confirmation of the same. Deliveries cannot be made at a specific time. In case you have any concerns with the delivery of the product, you can contact the Inmaculada Customer Service line +57 321 801 12 25 (Monday to Friday from 10am-6pm), or through our email inmaculadavalentinajaramillo@gmail.com. The product may be received by any person of legal age who is present at the place of delivery or at the gate if you live in a horizontal property, for which the signature of the carrier's guide will suffice. In case the product has signs of damage or breakage in its packaging at the time of delivery, you must register it in the transport company's guide as an observation and contact the Inmaculada Customer Service line +57 321 801 12 25 (Monday to Friday from 10am-6pm). EXCHANGES AND RETURNS You have thirty (30) calendar days counted from the date on which the product is delivered. I deliver the product to make an exchange or return for size, color or another product of the same or greater value (cancelling the surplus), no balances in favor are generated. No refund of the money paid will be generated, except in the events of warranty, right of withdrawal, when you have been the object of fraud or corresponds to an unsolicited operation, the purchased product is not received, or the delivered product does not correspond to what was requested. You must take into account the following: The product must be in perfect condition, clean and with the original labels. Exchanges are subject to inventory availability. In case of complying with the exchange conditions, shipments are the responsibility of the customer. Discounted products are last units, it is recommended to do the size exercise published in each shoe reference or contact us at +57 3218011225. As they are discounted products, they cannot be exchanged, however in the event of having an available size, the exchange will be made and the shipping cost must be assumed by the customer. RIGHT OF WITHDRAWAL: In sales that use distance methods, which by their nature have not begun to be executed before five (5) days, the right of withdrawal by the consumer will be understood to be agreed upon. In the event that the right of withdrawal is exercised, the contract will be terminated and the money that the consumer has paid must be reimbursed. The consumer must return the product to Valentina Jaramillo Inmaculada S.A.S by the same means and in the same conditions in which it was received. The transportation costs and others that entail the return of the good will be covered by the consumer. The maximum term to exercise the right of withdrawal will be five (5) business days counted from the delivery of the good or the celebration of the contract in case of the provision of services. The provider must return to the consumer in money all the sums paid without making discounts or retentions for any reason. In any case, the return of the money

Product Info

Style and comfort in a single design. The Lucca Boots, made from suede leather with buckle details that enhance their personality, are perfect for pairing with dresses, skirts, or jeans.

MADE IN COLOMBIA

Color: Light Honey

100% suede leather

Rubber sole (non-slip), Natural wood heel (covered)

Heel height: 4 cm, Shaft height: 10 cm

To know what size you are?

  1. Place your foot on a paper.
  2. With a flat object draw a horizontal line up and down. 
  3. Measure with a ruler the length from one line to the other. (This would be your foot measurement.)
  4. Add 2 cm to your foot measurement, and that would be your size.

CARE: We recommend cleaning with a rubber brush and dry cleaner especially for carnaza. For smooth leather: clean with a soft cloth and our bamboo lotion.